Thank you for your interest in career opportunities at the UNO Criss Library. Brief job descriptions
are given below. Please check back frequently for updated position announcements.
For more information or to apply, please visit the Human Resources
employment page.
Service Desk Supervisor - First Floor
BASIC FUNCTION AND RESPONSIBILITIES:
Under the direct supervision of the Research Services Librarian, and the general direction of the Director of Research Services, the Service Desk Supervisor executes, supervises, and performs daily management of all Reference Desk functions, including staffing and scheduling the desk, training and supervision, prepares departmental reports, delivers library instruction and other assigned duties for the Research Services Department.
ESSENTIAL FUNCTION:
Provides and maintains excellent customer service at the Reference Desk while working extensively with a variety of patron groups.
Specific Duties and Responsibilities:
1. Supervisory Responsibility:
- In collaboration with RSU director and faculty, coordinates and manages the Reference Desk.
- Serves as member of the Library's service desk coordinator management team.
- Prepares Reference Desk schedule, utilizing library faculty, staff, and student assistants.
- Hire, train, supervise, evaluate and provide direction to student assistants.
- Troubleshoots, maintains, and serves as departmental contact for microform readers, scanners, printing, and photocopying in the first floor public areas.
- Serves as a resource to patrons by formulating, interpreting and explaining departmental and library policies.
- Reviews operating practices and procedures recommending changes to increase accuracy and efficiency.
2. Reference Services
- Provides general reference desk service including in-person, electronic, and telephone reference for up to one-half of the total workweek.
- Assist Reference Services Coordinator in the planning, coordination, and documentation of reference services, both personal and virtual.
- Assists patrons in library research, including catalog book searches, article databases, journals, and government documents (both U.S. and Nebraska) in physical and/or electronic formats.
- Searches for and interprets records in various databases, including the library catalog, article databases, and government document databases.
- Prepares informational use materials, such as signs, communication forms, guides, handouts, etc.
- Assists patrons as they use microform readers, scanners, printing, and photocopy equipment. Maintains and troubleshoots equipment and machinery related to these functions.
- Monitors concerns related to safety and security on the First Floor during evening and weekend hours
- Refers patrons to the Circulation Desk or other appropriate library departments
3. Instruction Services:
- Provides general library instruction to undergraduate students at UNO. Instruction may be provided in the library, at other locations on campus, or to remote users via web-based technology.
- Participates in the planning and assessment of Instructional services.
4. Departmental Statistics and Reports:
- Assembles and compiles department operating and other statistical data.
- Generates reports based on statistical information for the Director of Research Services and other Library Administrators using Microsoft Word, Excel, and Access programs.
- Assists in the interpretation and evaluation of statistical information in relation to departmental functions.
5. General Responsibilities
- May work at other library service points, including Interlibrary Loan and Circulation.
- Performs some clerical duties.
- May work some nights and/or weekends
- Promotes personal safety, safety procedures, and a safe work environment.
- Assists in emergency situations as called upon.
- Serves on library and university committees as required.
- Participates in cross-departmental projects within the library.
- Performs other duties as assigned.
Hours: 8:00a - 5:00p Tuesday to Friday; 8:30a-5:30p Saturdays. Hours may vary depending on unit needs and activities and may be adjusted based on library hours, some evenings and weekends may be required.
QUALIFICATIONS
Required: Associates degree or equivalent. Four years of library or related experience, including supervisory experience. Excellent interpersonal, organizational and computer skills. A commitment to performing and maintaining exemplary customer service. Demonstrated initiative, flexibility, and professionalism. Demonstrated commitment to the University's position on diversity in dealing with library patrons, colleagues, and faculty. |
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