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help: frequently asked questions -- ask-a-librarian.

Who Can Use the Service?

Whether you need help getting started with your research or you're looking for more basic information, such as facts and figures, the University Library is available to answer your questions. The goal of the Ask a Librarian service is to support current UNO students, faculty/staff, active Friends of the Library and registered UNO Alumni as they seek information and resources to meet their needs.

Anyone can ask questions. UNO students, faculty/staff, active Friends of the Library and registered UNO Alumni have top priority. As time and staffing permit service for those not affiliated with UNO may be answered.

What kinds of questions can I ask?

Examples:
Brief answers to factual questions...
» How many students are enrolled at UNO?
Help with search strategies...
» I need to find information on ... where should I start?
Information on Library Resources & Services...
» How do I connect to the electronic indexes from home?
» What are the Library's hours for the summer?

Lengthy research is unavailable through the Ask a Librarian service.

We do not provide loans of books held at other libraries or the photocopying and delivery of journal articles through Ask a Librarian.

How do I submit my request?

Complete this Web form
If you prefer not to use the Web form, the following alternatives may be used to obtain reference assistance:

In-Person/Phone:
The Reference Desk at the University Library is available to answer your questions during a majority of the hours the library is open. Please see our information page on Library Hours for more details. For telephone assistance, please call 402-554-2661.
U.S. Mail:
Reference Department
University Library
University of Nebraska at Omaha
6001 Dodge Street
Omaha, NE 68182-0237

I've submitted my request. Now what?

Library staff check for incoming Ask a Librarian requests throughout the day. Your questions will be answered within 48 hours (2 working days), or, for a more detailed question, forwarded to an appropriate subject specialist. If possible, questions received via Ask a Librarian will be responded to as soon as possible after holidays and unscheduled closings.

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