University of Nebraska at Omaha
First Floor Service Desk Supervisor
Thank you for your interest in the First Floor Service Desk Supervisor position at the Criss Library.
To apply, please visit the Human Resources employment page at http://careers.unomaha.edu. [opens in new window]
University of Nebraska at Omaha
Dr. C.C. and Mabel L. Criss Library
OFFICE/SERVICE POSITION DESCRIPTION
February 2008
DEPARTMENT: Public Services, Specialized Collections
NU VALUES CLASSIFICATION: Library Associate
WORKING JOB TITLE: First Floor Service Desk Supervisor
IMMEDIATE SUPERVISOR: Government Documents Librarian
BASIC FUNCTION AND RESPONSIBILITY: Under the direct supervision of the Government Documents Librarian, and the general direction of the Director of Public Services, the Service Desk Supervisor executes, supervises, and performs daily management of all First Floor Service Desk functions, including staffing and scheduling the desk, training and supervision, prepares departmental reports, and other assigned duties for the Public Services Department.
CHARACTERISTIC DUTIES AND RESPONSIBILITIES:
- First Floor Service Desk: Provides and maintains exemplary customer service at the Periodicals/Documents Desk while working extensively with a variety of patron groups
- Assists patrons in library research, including catalog book searches, article databases, journals, and government documents (both U.S. and Nebraska) in physical and/or electronic formats.
- Searches for and interprets records in various databases, including the library catalog, article databases, and government document databases.
- Prepares informational use materials, such as signs, communication forms, guides, handouts, etc.
- Assists patrons as they use microform readers, scanners, printing, and photocopy equipment. Maintains and troubleshoots equipment and machinery related to these functions.
- Monitors concerns related to safety and security on the First Floor during evening and weekend hours
- Refers patrons to the Reference Desk or other appropriate library departments
- Supervisory Responsibility:
- Serves as member of the Library's service desk coordinator management team.
- Coordinates and manages the First Floor Service Desk.
- Prepares First Floor Service Desk schedule, utilizing library faculty, staff, and student assistants.
- Hire, train, supervise, evaluate and provide direction to student assistants.
- Troubleshoots, maintains, and serves as departmental contact for microform readers, scanners, printing, and photocopying in the first floor public areas.
- Serves as a resource to patrons by formulating, interpreting and explaining departmental and library policies.
- Reviews operating practices and procedures recommending changes to increase accuracy and efficiency.
- Departmental Statistics and Reports:
- Assembles and compiles department operating and other statistical data.
- Generates reports based on statistical information for the Director of Public Services and other Library Administrators using Microsoft Word, Excel, and Access programs.
- Assists in the interpretation and evaluation of statistical information in relation to departmental functions.
- General Responsibilities:
- Works at other library service desks, including the Reference and Circulation Desks.
- Serves as a contact for the Government Documents, Afghanistan and Library Archives and Special Collections on Saturdays.
- Performs some clerical duties.
- May work some nights and/or weekends
- Promotes personal safety, safety procedures, and a safe work environment.
- Assists in emergency situations as called upon.
- Serves on library and university committees as required.
- Participates in cross-departmental projects within the library.
- Performs other duties as assigned.
HOURS: 8:00a - 5:00p Tuesday to Friday; 8:30a-5:30p Saturdays. Hours may vary depending on unit needs and activities and may be adjusted based on library hours, some evenings and weekends may be required.
QUALIFICATIONS:
Associates degree or equivalent. Four years of library or related experience, including supervisory experience. Excellent interpersonal, organizational and computer skills. A commitment to performing and maintaining exemplary customer service. Demonstrated initiative, flexibility, and professionalism. Demonstrated commitment to the University's position on diversity in dealing with library patrons, colleagues, and faculty.